FAQ
-
Do you accept returns/exchanges?
At this time we do not accept returns/exchanges, as most of our items are custom and made to order. If something is wrong with your order, please contact us via my Contact Page and we can discuss and resolve your issue.
-
How long will it take to receive my order?
Unless otherwise mentioned in the item listing, current production times are 1-10 business days based on item. Most of our listed items have a production time listed.
Wood signs have the longest production time of 7-10 days and vinyl decals have the shortest production time of 1-3 days.
**These time frames do NOT include shipping time.
-
Where is my order shipping from?
All orders ship from Lawrenceville, GA.
-
Can I schedule a local pickup?
At this time, we do not do local pickups.
-
My order arrived damaged, what should I do?
Please contact us via our contact page within 24 hours of the item being marked as delivered, with a picture of the damaged product and we can then discuss options.
-
How will my order be shipped?
We currently ship via USPS/UPS. and use First Class (for anything less than 1 lb) and Priority Mail/UPS for all other orders. We receive a tracking number for all orders.
-
Do you offer wholesale?
We are more than happy to assist with your wholesale needs. Please message use via our Contact page for specific details and pricing.
-
How do I apply my vinyl decals?
Detailed instructions can be found in the listing. Everything you need to apply the decal(s) will be included in each order (alcohol wipe, scraper tool and transfer tape).
-
What size decal should I order?
You should measure the item that you are wanting to put the decal on, to be safe.
In general, putting a decal on a tumbler vertically your height would be about 1.5” (depending on the cup). A car decal is generally 5”+. To get a better idea of what it should look like you could cut the size that you are thinking out of a piece of paper and place it in the spot on your car. There is no RIGHT way, it’s all based on what you like.
-
What forms of payment do you accept?
All forms of major credit cards, including PayPal.
-
Do you ship internationally?
At this time, we only ship with the US.